BrightPath Refund, Cancellation, and Credit Policy
**Effective date:** July 29, 2026
**Last updated:** July 29, 2026
**Provider:** BrightPath Billboards LLC, a California limited liability company ("BrightPath," "we," "us," or "our")
**Contact:** brightpathbillboards@gmail.com | (760) 385-8989
**Mailing address:** 51240 Avenida Vallejo, La Quinta, California 92253
This policy applies to both BrightPath Billboards advertising services and the BrightPathIQ software, including paid subscriptions, campaign packages, implementation, onboarding, reporting, and related services. A signed order, proposal, invoice, or campaign agreement controls if it expressly states different terms.
## 1. The short rule
Payment reserves capacity, production time, campaign scheduling, software access, or another stated deliverable. Unless a written order says otherwise, a payment becomes nonrefundable **48 hours after payment or when work or service begins, whichever occurs first**. This rule does not eliminate rights that cannot legally be waived, including rights relating to fraud, unauthorized charges, material nonperformance, or applicable consumer law.
## 2. BrightPath Billboards campaigns
### Before a campaign begins
Before the 48-hour deadline, a customer may request cancellation by emailing us from the purchasing contact and identifying the invoice or checkout receipt. If approved, BrightPath will refund the unused amount to the original payment method, less any amount already incurred or nonrecoverable for approved third-party costs, permits, production, rush work, venue charges, or other costs expressly disclosed before purchase.
Campaign dates are subject to BrightPath confirmation, route availability, lawful operating conditions, vehicle availability, weather, traffic controls, public-safety restrictions, and creative approval. A payment alone is not a guarantee of a particular route, impression count, traffic condition, event access, or uninterrupted operation unless the order expressly guarantees it.
### After work or service begins
No refund is owed solely because a customer changes its mind, misses a creative deadline, supplies unusable creative, rejects an approved creative after production begins, fails to provide required access or information, or does not use a campaign that was ready and available. BrightPath may, in its discretion, provide a credit or reschedule unused service when operationally practical.
### BrightPath delay, interruption, or inability to perform
If BrightPath cancels a campaign before it begins and cannot offer a commercially reasonable replacement date, BrightPath will refund the portion paid for the unperformed BrightPath service. If a campaign is interrupted after it begins, BrightPath may provide a prorated credit or make-good based on the unperformed portion, unless the interruption resulted from the customer, its creative, its instructions, a third party, law enforcement, a government restriction, severe weather, unsafe conditions, a vehicle or network failure outside BrightPath's reasonable control, or force majeure.
BrightPath's remedy for an under-delivery is limited to the affected service credit, rescheduled service, or prorated refund described above. We do not refund completed service merely because traffic, audience response, sales, clicks, impressions, or conversions were lower than expected.
### Creative and customer-caused problems
The customer is responsible for timely delivery of accurate, lawful, technically usable creative and for all claims, disclosures, licenses, permissions, music, trademarks, images, and regulated-product approvals in its materials. If BrightPath cannot display creative because it is late, defective, unlawful, rejected by a venue or platform, or requires changes after approval, the affected time is not automatically refundable.
## 3. BrightPathIQ software and SaaS subscriptions
BrightPathIQ fees are billed for the access period, account capacity, implementation, support, data processing, and reserved infrastructure stated in the order. Unless the order says otherwise:
- A subscription starts on the activation date or the date access is first made available, whichever occurs first.
- Monthly or annual fees are earned for the applicable billing period and are not refundable after that period starts.
- A customer may cancel future renewal by written notice before the renewal date. Cancellation stops future charges and does not create a refund for the current paid period.
- If BrightPathIQ is materially unavailable because of BrightPath's fault for a sustained period, the customer's exclusive remedy is a service credit for the affected paid period, reasonably measured against the unavailable service.
- Implementation, onboarding, migration, custom configuration, training, and professional services are nonrefundable once performed or once BrightPath has reserved the labor and begun preparation, except as required by law or the applicable order.
BrightPathIQ does not promise that software will be uninterrupted, error-free, compatible with every device, or suitable for a purpose not stated in the order. Scheduled maintenance, security work, emergency maintenance, third-party outages, customer systems, internet access, inaccurate customer data, and force majeure are excluded from availability calculations.
## 4. Credits, rescheduling, and refunds
Credits are not cash unless BrightPath approves a cash refund or applicable law requires one. Credits expire on the date stated in the order or, if no date is stated, 12 months after issuance. Credits cannot be sold, transferred, or applied to taxes, chargebacks, third-party costs, or a different customer account without written approval.
Approved refunds are normally returned to the original payment method. Processing times depend on the payment network. BrightPath may offset a refund against undisputed amounts then due under the same order or account, but will not use an offset to avoid a good-faith legal dispute.
## 5. Chargebacks and payment reversals
A customer must contact BrightPath promptly about a billing concern before initiating a chargeback where practical. An unsupported chargeback, payment reversal, or ACH return does not cancel the order, subscription, or customer's payment obligations. BrightPath may suspend service, reserve the disputed amount, and provide the payment processor and bank with the order, authorization, communications, delivery records, usage records, and other accurate evidence.
The customer remains responsible for legitimate unpaid amounts, payment-network fees actually imposed on BrightPath, reasonable collection costs, and reasonable attorneys' fees where allowed by the order and law. We will not add unlawful penalties or collect an amount that is not supported by the applicable agreement and records.
## 6. Late payment, collections, and lawful credit reporting
An undisputed amount is late when it is not paid by the due date. After notice and a reasonable opportunity to cure, BrightPath may suspend access, stop campaign delivery, withhold deliverables, accelerate amounts expressly made due by the order, and refer the account to a lawful collection provider.
BrightPath **may**, but is not required to, report an eligible delinquent account to one or more consumer or commercial reporting agencies, use a business-credit reporting service, or furnish information through a third-party collection or reporting partner. Reporting is never automatic merely because this clause appears in a contract. Before any furnishing decision, BrightPath must have a documented, legally enforceable obligation, sufficient identity and account records, a permissible purpose and compliant furnishing process, and a good-faith basis to believe the information is accurate and complete.
BrightPath will not knowingly furnish inaccurate information. If information is disputed, BrightPath will follow applicable Fair Credit Reporting Act, Regulation V, state-law, and reporting-agency procedures, including reasonable investigation, review of relevant information, correction or deletion when information is inaccurate, incomplete, or cannot be verified, and notice of the dispute when required. A customer may send a direct billing or accuracy dispute to brightpathbillboards@gmail.com with the account name, invoice, specific item disputed, basis, and supporting records. A dispute does not erase a debt that is verified, but BrightPath will not use this clause to retaliate against a good-faith dispute or to report an amount that cannot be substantiated.
## 7. How to request review
Email brightpathbillboards@gmail.com with the subject **Refund or Billing Review** and include the purchaser name, business name, invoice or payment ID, date, amount, service, and requested resolution. We may request reasonable information to verify the account and prevent fraud. We aim to acknowledge requests within five business days and will provide the decision and any approved remedy in writing.
## 8. Policy changes
BrightPath may revise this policy by posting an updated version. The version in effect when an order is accepted controls that order unless the parties agree otherwise. A material change will not retroactively reduce a refund right already earned.
## 9. No waiver of nonwaivable rights
Nothing in this policy waives rights or remedies that cannot lawfully be waived. If any provision is unenforceable, it will be narrowed or severed to the minimum extent necessary and the remaining provisions will continue.